Helen Arnold Counselling in Loughborough (LE11)
and Hockley, Nottingham, NG1

FAQ. outwards leaves

Frequently Asked Questions

How do counselling sessions work at the moment?
Face to face sessions are now available at my new Loughborough office, whilst I am seeing my Nottingham-based clients remotely until the Nottingham Counselling Service building reopens.

Some clients have actually found the switch to counselling on-line or by phone more convenient and have continued their counselling this way as they return to university or relocate for work. I'm happy to discuss the possibility of working this way with you.

Is it just talking and listening?
Counselling is a lot about talking and listening. It's talking and listening with someone who is completely focussed on you and your well-being, who can hold the good, the bad and the ugly. As your counsellor, I am someone to be in a different kind of relationship with. Hearing yourself say things out loud that you may hesitate to air elsewhere can help you untangle the emotional knots that are holding you back from fully living your life. Sometimes silence can be the space you need to find your answer or I might challenge you if you are stuck.

How much does it cost? And how do I pay?
Counselling costs £40 per session. Face to face clients can pay by cash, cheque or BACS at the start of each session. On-line and phone clients usually pay by BACS before their session.

How long is a session?
50 minutes.

What happens if I can't make a session?
Whenever possible we would plan breaks and endings. 24 hours notice of cancellation is required or the full fee for the missed session will be charged.

How many sessions does it take?
I adhere to the BACP Code of Ethics for the Counselling Professions which puts the well-being and needs of each client first in the work so, just as every person who comes to counselling is unique, so is the relationship we form and the length of time we work together. I have experience of working short, medium and long-term with clients and can be flexible.

When will I feel better?
Clients often feel immediate relief from getting things off their chests but I always point out that things often feel worse before they get better because you'll be getting out and looking at your story and situation and all of the accompanying feelings. I liken it to cleaning a wound safely and with care - it might hurt at times, but I'll be keeping an eye on how you are managing and work accordingly.

What do I do if I want to stop counselling?
Talk to me! Many relationships and experiences end badly with bad feelings, arguments or just drift leaving you with unfinished business. I'm big enough to discuss ending without pressuring you or acting up so lets explore your feelings and work towards a healthy, empowering ending together.

What are you doing to keep face to face clients safe during Covid?
I'm keeping up to date with the government and BACP's advice, changing my procedures when advised to.







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